Your Satisfaction is Our Priority
At Craftoleather, we take immense pride in the quality of our products. We are so confident in their excellence that we offer a 30-day satisfaction guarantee on every purchase. If, for any reason, you find yourself unsatisfied with your order, rest assured that you have the option to return it and receive a full refund.
Eligibility for a Refund
To ensure eligibility for a refund, please adhere to these guidelines:
- Product Condition: The item must be returned in its original, pristine condition, accompanied by its original packaging.
- Proof of Purchase: Please provide a receipt or any other form of proof of purchase when returning the product.
Easy Returns Process
Returning a product to Craftoleather is a hassle-free experience. Simply reach out to our friendly customer service team at [email protected] or give us a call at 1-800-555-1212. They will be more than happy to assist you and provide a return shipping label.
Swift Refund Processing
Upon receiving the returned product, we will promptly initiate the refund process. You can expect your refund to be processed within 7 business days.
Exceptions to Our Refund Policy
While we strive to offer the best possible service, there are a few exceptions to our refund policy. We regret that we cannot issue refunds for:
- Products that have been damaged or show signs of use.
- Products that are no longer in their original condition or packaging.
- Products that were purchased more than 30 days ago.
If you have any questions or concerns regarding our refund policy, please don't hesitate to get in touch with our dedicated Craftoleather customer service team.
Additional Considerations
Here are some additional points to keep in mind about our refund policy:
- We do not provide refunds for shipping costs.
- If you return a product that was part of a promotional offer, please note that you may not be eligible for a refund for the promotional item.
- We reserve the right to refuse a refund if we have reason to believe that the product has been mishandled or damaged.
At Craftoleather, we value your satisfaction and trust. Our refund policy is designed with your best interests at heart, ensuring a fair and transparent experience for all our valued customers.