The following terms and conditions operate between Craftoleather ("CRAFTOLEATHER", "we", "us", "our", "the company") and the user of this website ("you"). As a user of this website or a buyer of our products, you automatically agree to abide by these terms and conditions. If any changes to the same are made, they will be posted here. Hence, you are requested to check back in regularly. If at any point, the terms and conditions don’t suit you, we request you to not use the site or avail any of our services. 

Account 

• If you make an account on this website, you will ensure that the information provided by you is complete, accurate, and true. 

• Securing your display name and password is your responsibility as is the responsibility for the activities that happen under the display name. 

• If we happen to find out that the information provided by you is untrue, inaccurate, false, misleading, or suspicious in any way, we shall disable your account and you will not be able to make any further purchases. 

• We have the right to disable your account with no prior notice for no or any reason, including if you violate the Terms and Conditions written here in any measure. 

Products 

The images displayed on the website are for pictorial purposes only. Every effort has been made to ensure that they reflect the integrity of the actual product. However, depending upon the gadget you use and its screen, the actual item may be slightly different from the one being shown.

We ensure that the prices of all the products are exact. However, in case of any error, we will correct the error asap. If an order had been placed, we will inform you of the error in price. If we are unable to contact you, the order stands canceled. If you cancel after paying for the items, we will send you a full refund. 

The prices of the products may change from time to time. However, for dispatched items, the price will remain the same as the displayed one.

  Payment 

Digitally, we accept all payments made through HDFC and CCAvenue. Apart from that, cash on delivery (COD) is also available. 

• CCAvenue accepts payments in INR only whereas HDFC is accepted as a method of payment in over 200+ countries and regions and supports 25+ currencies. 

• Purchase, Orders, Taxes, Sizes, Packaging of our goods and Delivery 

• No product purchased by you should be used for commercial purposes. 

• On purchasing a product, the final acceptance of your order happens when we send you an email informing you of the dispatch of your order. 

• You will be required to enter your phone number and email address while placing the order. These will be used to contact you in case of any delivery-related updates. 

• The estimated time of delivery is calculated keeping in mind the best-case scenario. The delivery may get delayed in case of unavailability of items or unforeseen travel complications during shipping. 

• Products will be delivered to the address given by you during checkout. 

• Your address and phone number will be shared with the delivery company for the proper delivery of products. 

• We take responsibility for the non-delivery of items only if you intimate us about the non-delivery within 10 days of the date when the order should have arrived. 

• The number of items that we dispatch is the final number of items received by you unless you can furnish proof to the contrary. 

• Majorly tax slab of our good is 18% and 12% 

• In case the item is delivered to a third-party address, CRAFTOLEATHER is not responsible for the delivery of goods to your address after the item has been dropped off at the specified address. 

• All the prices mentioned regarding the various products being sold on this website are the Maximum Retail Prices of the products and are inclusive of all the applicable taxes and can be viewed/checked at the checkout page. 

• Product weight varies from each other ( even the same design and products) and depends upon the thickness of hides used in the leather goods, grams/kg weight mentioned on the product labels. 

The size of the products is mentioned in terms of Inches for the convenience of the user. The same should be converted to any standard length as prescribed by any Act, Regulation whatsoever using the following scale 

• 1 Inch = 0.0254 Meters 

• 1 Inch = 2.54 Centimetres 

• 1 Inch = 25.4 Millimeters 

• Manufacturing, Packaging and Import Info if any 

• Our handmade products are 100% handmade and the manufacturing, and packing year is the same as your purchase year. 

• The date of manufacturing can't identify as the product is completely handmade. 

• There are no expiration dates for our handcrafted leather goods. 

• Our goods are manufactured and packed by us. 

• Third-party manufactured products until and unless disclosed and mentioned on the products. 

• We do not import any goods from out of India. 

• All goods are made in India. 

Shipping 

We always strive to deliver your products to you in the fastest time possible and in the best possible condition. The following are the stipulations in relation to our shipping services: 

Shipping charges will vary according to the place where the product is being delivered to. They will be visible when you are at the checkout and are confirming your order. 

In case of replacement, the shipping charges will be on us- both when you send back the faulty item and when we send you the replacement. The item being sent back must be with the invoice and must be unused with all the labels and packaging intact. 

Privacy Policy 

At CraftoLeather, accessible from craftoleather.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by CraftoLeather and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in CraftoLeather. This policy is not applicable to any information collected offline or via channels other than this website. 

Consent 

By using our website, you hereby consent to our Privacy Policy and agree to its terms. 

Information we collect 

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information 

We use the information we collect in various ways, including to: 

Provide, operate, and maintain our website Improve, personalize, and expand our website Understand and analyze how you use our website Develop new products, services, features, and functionality Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes Send you emails Find and prevent fraud Log Files 

CraftoLeather follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. 

Advertising Partners Privacy Policies 

You may consult this list to find the Privacy Policy for each of the advertising partners of CraftoLeather. Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on CraftoLeather, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that CraftoLeather has no access to or control over these cookies that are used by third-party advertisers. 

Third Party Privacy Policies 

CraftoLeather's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. 

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to: Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers. Request that a business delete any personal data about the consumer that a business has collected. Request that a business that sells a consumer's personal data, not sell the consumer's personal data. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. 

GDPR Data Protection Rights 

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete. The right to erasure – You have the right to request that we erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions. The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. 

Children's Information 

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. CraftoLeather does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records. 

Changes to This Privacy Policy 

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page. 

Intellectual Property Rights 

The website may be used for personal and non-commercial purposes only. The material can be downloaded from the website for the same purposes. All of the intellectual property rights, as well as the features and content on the website (text, audio, video, font, colors, images, design, icons, illustrations), are with CRAFTOLEATHER. You will not use any material on the website for commercial purposes without our express permission. Nothing is to be reproduced, replicated, distributed, modified, or republished. If you are found to have engaged in any of the above activities, your access to the website will be terminated. The materials produced or used by you have to be returned to us. Our team can and will take legal action if you violate our IPR terms. 

Website Use 

Your use of the website shall be governed by the following rules: You agree not to meddle with the working of the website using any device, software, or routine. You agree not to interfere with another person’s usage of the website or any ongoing transaction using any device, software, or routine. You shall not attempt to gain unauthorized access to the website or any of its servers through any illegal means like hacking or password mining among others. You shall not copy content from the website without the express permission of CRAFTOLEATHER. You shall not seek to harm or exploit anyone by asking for personally identifiable information. You shall not upload, display, modify, or in any way have anything to do with another user’s personal information. You shall not make defamatory, negative, or degrading comments about the brand name or the domain, and shall not carry out any action that tarnishes the reputation of CRAFTOLEATHER. 

Indemnification 

You agree to indemnify, defend and hold harmless the Company, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, or costs arising from your use of this website, your breach of Terms and Conditions, or infringement of any intellectual property right. 

Law 

The Terms and Conditions mentioned here are made in the context of the laws of India. In case of any dispute or conflict, the same shall be resolved in the courts of Kolkata, West Bengal. 

Limitation of Liability 

You take full responsibility for your use of the website. In case of any dissatisfaction with the website, the only solution is for you to stop using it. To the full extent permissible by law, CraftoLeather will not be accountable for any consequential, direct, indirect, incidental, exemplary, or retaliatory damages that result from content, materials, products, information, or your ability or inability to use the website. These consequences include but are not limited to loss of data, loss of revenue or profits or savings, personal injury, emotional agony, and loss of business. CraftoLeather does not guarantee that your use of the website will be uninterrupted or hassle-free always. We also reserve the right to interrupt or cancel services at any time without any prior notice to you. All of the materials made available through the website are provided on “as is” and “as available” basis without any express or implied warranties. 

Termination 

You agree that CraftoLeather may deny you access to the website at any time, should we determine that you have violated the Terms and Conditions or other policies in any way. If you or CraftoLeather terminates your use of services, you are still liable to pay for the order you placed. 

Contact Us 

For more information about our ‘Terms and Conditions', if you have questions, or if you would like to make a complaint, please contact us by email at [email protected]